Privacy & Cookie Policy

Pollinate International Limited (“Pollinate”) is a provider of merchant acquiring solutions. References in this privacy policy (“Privacy Policy”) to “we”, “our” or “us” are references to Pollinate International Limited. We operate the Pollinate website available at: (the “Website”) to promote and provide further information and content about the Pollinate cloud-based merchant acquiring solutions.

We are committed to protecting and respecting the privacy of those who visit the Website (“you” or “your”). This Privacy Policy sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us as a result of you visiting the Website. Please read the following carefully to understand how we will use your personal data. For the purpose of data protection legislation in the UK, we are the controller of personal data we collect via the Website.


When you access the Website, you may provide us with personal data, and we may collect and process such personal data in accordance with this Privacy Policy and for the following purposes:

What personal data do we process?Why do we process this personal data?What is our lawful basis for processing?
Contact Data: this may include your email address, phone number(s), physical address and any other contact details you may choose to provide to us.To register and respond to your enquiry

To contact you with details on our services

To send you marketing and promotional material
To satisfy our legitimate interests (to run and operate the Website, run our business and maintain our records)

Your consent (you can withdraw your consent at any time by emailing or clicking on the “unsubscribe” link in any email).
Usage Data: we may process data regarding general technical use of the Website, such as IP addresses and diagnostic information.To identify any problems, defects or issues with the Website

To optimise the performance of the Website

To improve future versions of the Website
To satisfy our legitimate interest (to enable you to use the Website most effectively, improve the usability of the Website and make any necessary modifications and updates to the Website).


By using the Website, we may need to disclose your personal data to the following categories of third parties in limited circumstances:

Third party service providers: your personal data may be held and processed securely by us on the dedicated systems supplied, monitored and maintained by our third party infrastructure providers, and by any other third party service providers we may use, such as our Website hosting provider and customer relationship management provider; and

Regulators or law enforcement agencies:if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, we may share your personal data with a regulator or law enforcement agency to comply with legal or regulatory requests.


We do not transfer your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU). If there are circumstances which would require us to transfer your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU), the following will apply.

Where applicable, we may look to rely on an adequacy decision of the European Commission (for example, relying on a Privacy Shield certification where the transfer contains a US entity); click here for more information, Alternatively, in the case of transfers of your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU), where the transfers are not to countries that provide an adequate level of protection, we will use reasonable efforts to put in place appropriate safeguards to cover transfers of your personal data including, for example, signing standard contractual clauses/data protection clauses adopted by the European Commission. Please click here for a link to the standard contractual/data protection clauses and click here for more information about the Privacy Shield for US companies.

If you would like further information, please contact us at

4. Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a computer or other device (“Device”) when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit information to help identify you, about your Device, your use of the Website and/or your general internet usage. They also help prepare customised pages for you. Cookies may remain on your Device either for the duration of the session or for a defined period. Cookies are useful because they allow a website to recognise a user’s Device.

We use the following categories of cookies on the Website:

Strictly Necessary Cookies: these cookies are essential for the operation of the Website and optimising your user experience; and

Analytics and Performance Cookies: these cookies collect anonymous information on how you use the Website. For example, we use Google Analytics cookies to help us understand how users navigate the website and to highlight areas where we can make improvements. The data stored by these cookies does not show personal details from which your individual identity can be established; and

Targeting/Advertising Cookies: these cookies are used to collect information about your visit to the Website, the content you have viewed, the links you have followed and information about your browser, device and your IP address.

We use third party services to optimise your use of the Website like Google Analytics. As part of their service they also use cookies to track your visits to our Website and other websites. These cookies are third party cookies which originate from (or are sent to) a different website, and Pollinate has no control over these cookies.

Similarly, the Website may include embedded content (e.g. videos). Embedded content from other websites behave in the exact same way as if you had visited these websites directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in, and Pollinate has no control over these websites.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website. To opt out of:

– Google Analytics cookies across all websites, please visit: Google Analytics Opt-out Browser Add-on;

– other third party cookies relating to behavioural advertising, please go to

Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.


The Website may contain links to third party websites. If you follow a link to a third party website, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites.


We store your personal data in line with legal, regulatory, financial and good-practice requirements. If you want to know more about our data retention policies, please contact us at


As a result of us collecting and processing your personal data, you have the following legal rights:

– to access personal data held about you;

– to request us to make any changes to your personal data if it is inaccurate or incomplete;

– to request your personal data is erased where we do not have a compelling reason to continue to process such data in certain circumstances;

– to receive your personal data provided to us as a data controller in a structured, commonly used and machine-readable format where our processing of the data is based on: (i) your consent; (ii) our necessity for performance of a contract to which you are a party to; or (iii) steps taken at your request prior to entering into a contract with us and the processing is carried out by automated means;

– to object to, or restrict, our processing of your personal data in certain circumstances;

– if we use your personal data for direct marketing, you can ask us to stop and we will comply with your request;

– if we use your personal data on the basis of having a legitimate interest, you can object to our use of it for those purposes, giving an explanation of your particular situation, and we will consider your objection;

– to object to, and not be subject to a decision which is based solely on, automated processing (including profiling), which produces legal effects or could significantly affect you; and

– to lodge a complaint with a data protection supervisory body.

To exercise any of your rights set out above, including to withdraw your consent where we have stated we are processing your personal data based on your consent, please contact us at


If you have any questions, comments and requests about this Privacy Policy or your personal data, please contact us at:  

Please notify us by email with any changes to your personal data at any time.


Any changes we may make to this Privacy Policy in the future will be posted on Please check back regularly to keep informed of updates or changes to this Privacy Policy.

This Privacy Policy was last updated on 29 April 2020.