Exploring the future of payments and banking

As years of lockdown restrictions are eased in Australia, how can SMEs build on the legacy of creativity and innovation that secured customer loyalty throughout the pandemic? Customers shopped more frequently with local suppliers and showed strong support for their high street, but now merchants need to secure their business as economic activity resumes. We… Read more…

COVID-19 may have slowed down much of the world, but that hasn’t been the case in the financial industry where customers have increasingly moved online. Banks have been forced to throw their original digital transformation timelines out the window, adapting to customers’ new digital demands almost instantaneously. Moving at speed has always been a challenge… Read more…

Most retailers accept card payments, but, while convenient for the consumer, it can be costly for the merchant. From interchange fees to the risk of chargebacks due to fraud, many merchants are having to shoulder the financial burden of offering card payments to their customers when Open Banking payments can be just as convenient as… Read more…

What is digital loyalty?   Loyalty schemes are often thought of as a stamp card that get you a free coffee, or airline schemes that give you airmiles and status for your spend. In reality, “good” digital loyalty is a way a business can communicate with their customer to influence their behaviour. Loyalty is not just about points and… Read more…

95% of global firms are micro businesses (defined as businesses with fewer than 10 employees). They face unique challenges compared to their slightly larger counterparts, SMEs (10 – 49 employees); however, to most banks they are the same audience – not valuable enough on their own but crucial to creating volume of business banking customers.… Read more…

The global banking landscape is changing, as fintechs, tech giants and even industries outside of banking look to carve out a slice of the pie. In fact, 60% of global banking executives see competition coming from new and unexpected places. To compete, banks are introducing new infrastructure or experience led business models, enabled through Digital… Read more…

There isn’t a single part of the world that hasn’t been affected by Covid-19, or had to show some adaptation and resilience in the face of the adversity it presented. One particular sector was especially affected – small businesses. SMEs have pivoted, adapted, and protected their communities in a plethora of ways. Pubs turned from sangria to sanitiser, restaurants pivoted from fries to… Read more…