Customer acquistion

Stage 1

Merchants can browse products tailored to their preferred channel, integrating with the bank to curate a tailored offering.

Onboard

Stage 2

Configurable onboarding journey reflecting the bank’s logic, from quote through application to signing agreements.

Activation

Stage 3

Merchants can stay informed with shipment tracking and guides based on their merchant type.

Inform

Stage 4

Help a merchant to understand the key KPIs that drive their business, reconcile payments and understand their customers.

Connect

Stage 5

End-to-end capability for account management and issue resolution. For both merchants and service agents.

Grow

Stage 5

Help the merchant grow their business with access to personalized bank and 3rd party offers.

Customer acquisition

Stage 1

Merchants can browse products tailored to their preferred channel, integrating with the bank to curate a tailored offering.

Onboard

Stage 2

Configurable onboarding journey reflecting the bank’s logic, from quote through application to signing agreements.

Activation

Stage 3

Merchants can stay informed with shipment tracking and guides based on their merchant type.

Inform

Stage 4

Help the merchant grow their business with access to personalized bank and 3rd party offers.

Connect

Stage 5

End-to-end capability for account management and issue resolution. For both merchants and service agents.

Grow

Stage 6

Help the merchant grow their business with access to personalized bank and 3rd party offers.

Pollinate creates intelligent, integrated experiences bringing together payments and business banking.

Integrated

Unifies UX across product silos

Personalized

Tailored to your needs and merchants

Flexible

Meets evolving needs

Insightful

Responsive UX reflecting merchant context

Seamless

Fixes broken customer journeys

Secure

Maintains bank grade security

15%

Increase gross adds

Through improved onboarding and a more compelling proposition.

3x

Onboarding conversion

Increase in onboarding conversion through intuitive digital journeys.

8%

Reduce churn

Through higher engagement and proactive intervention.

4.7 /5

Average Trustpilot score

Increased merchant satisfaction with an average Trustpilot score of 4.7/5.

40%

Reduced effort

Reduction in bank employee servicing and call center effort.

• Driving business value • Driving business value • Driving business value

15%

Increase gross adds

Through improved onboarding and a more compelling proposition.

3x

Increase in onboarding conversion through intuitive digital journeys

4.7 /5

Average Trustpilot score

Increased merchant satisfaction across all with an average Trustpilot score of 4.7/5

40%

Reduction in bank employee servicing and call center effort

8%

Reduce churn

Through higher engagement and proactive intervention

Client: Natwest

Project: Launching a new merchant services business

Tyl by NatWest experiences built in partnership with Pollinate reiterates our commitment to harnessing the revolution in new technologies so that our customers can remain focused on growing their businesses.

Chief Executive of NatWest Group PLC 2019-2023

Client: NAB

Project: Digitizing an existing merchant services business

We are innovating in our core business to make banking simpler and easier for our customers and colleagues, while also exploring more revolutionary products and models with partners.

Ross McEwan - Group Chief Executive Officer, NAB

Our platform puts

‍at the heart of your merchant services proposition.

15%

3x

8%

4.7 /5

40%

15%

3x

4.7 /5

40%

8%

Let's talk.

Get in touch.